Refund & Return Policy
Thank you for shopping with Popeye Supplement Store. We strive to provide genuine, high-quality dietary supplements and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.
1. Return Eligibility
Due to the nature of dietary supplements, health products, and consumable goods, we generally do not accept returns once a product has been delivered.
However, returns or replacements may be accepted in the following cases:
- You received a damaged product.
- You received the wrong product.
- The product was missing from your order.
2. Reporting an Issue
To request a replacement or refund, please contact us within 48 hours of delivery.
Please provide:
- Order Number
- Customer Name
- Photos of the product
- Photos of the shipping package
- A brief description of the issue
Email: popeyesupplementstore95@gmail.com
Phone: +91 9920424199
Claims made after 48 hours of delivery may not be eligible for replacement or refund.
3. Non-Returnable Items
The following items cannot be returned:
- Opened or used supplements.
- Products with broken manufacturer seals (unless received in that condition).
- Products damaged due to customer misuse or improper storage.
- Products purchased during clearance or special promotional sales (unless damaged or incorrect).
- Gift cards or promotional items, if applicable.
4. Replacement Policy
If your request is approved, we will:
- Replace the product with the same item (subject to stock availability), or
- Offer an alternative product of equal value, or
- Process a refund if a replacement is not possible.
5. Refund Policy
Approved refunds will be processed to the original payment method.
Typical processing times are:
- UPI: 2–5 business days
- Credit/Debit Cards: 5–10 business days
- Net Banking: 5–10 business days
- Wallet Payments: 2–7 business days
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
6. Order Cancellation
Before Shipment
Orders may be cancelled before they are shipped. If payment has already been made, a full refund will be processed.
After Shipment
Orders cannot be cancelled once they have been dispatched from our warehouse.
7. Return Shipping
If the return or replacement is approved because of our error (wrong, damaged, or defective product), we will bear the return shipping cost.
If the return is requested for any other reason and is accepted at our discretion, the customer may be responsible for return shipping charges.
8. Refusal of Delivery
If a customer refuses delivery without a valid reason, or if an order is returned due to an incorrect address, repeated failed delivery attempts, or refusal to accept the package, any refund will be subject to deduction of applicable shipping, return shipping (RTO), payment gateway, and handling charges.
9. Quality Assurance
We source products from authorized brands and distributors. If you believe you have received a counterfeit product, please contact us immediately with photographs, batch details, and your order number. We will investigate the matter promptly.
10. Contact Us
For any questions regarding returns, replacements, cancellations, or refunds, please contact:
Popeye Supplement Store
Website: https://popeyesupplementstore.in
Email: popeyesupplementstore95@gmail.com
Phone: +91 9920424199
We are committed to resolving genuine concerns fairly and as quickly as possible.